Expédition et livraison

We want to ensure that your shopping experience with us is enjoyable and satisfactory. However, we understand that sometimes things may go differently than planned. If this happens, we have a general return/exchange process to assist you.

General Return/Exchange Process
Step 1: Initiate Your Return & Exchange
If you need to initiate a return or exchange, please email us at info@lavechic.com with your order number. Our customer service team will provide professional and helpful guidance throughout the return & exchange process.

Step 2: Ship Your Product Back
After we approve your request and provide our return/exchange address, please return the item within 7 days by following our instructions. We recommend using a tracking service for delivery confirmation, as we can only issue a refund/exchange once we receive the product. Please note that we do not cover the shipping fee for returning products.

Step 3: Refund/Exchange
Once we receive your return, we will inspect the item within 3-5 working days, process a replacement for an exchange or issue a refund.

Important Notes
Before returning the product, please contact us to initiate the return/exchange process. Direct returns at the delivery time or to the local post office without prior contact will not be accepted. Email us at info@lavechic.com with "RETURN" in the subject line.
We only issue refunds/exchanges for items within the scope of our Return/Exchange Policy.